Our privacy commitment

Last Updated: September 30, 2025

Community Chest Durban ("we," "us," or "our") operates https://www.communitychest.co.za (the "Site"). This policy explains how we collect, use, and protect the personal information we receive from users of the Site, in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect personally identifiable information when you interact with our Site. This information may include, but is not limited to:

• Your Name, Surname, Phone Number, and Email Address.
• Billing and Delivery Address (if applicable).
• Log Data: Information your browser sends, such as your IP address, browser type, pages visited, and time spent on pages.

When do we collect this information?We collect information when you register, place an order, respond to a survey, fill out a form, use live chat, or otherwise enter information on our site.

2. How We Use Your Information

We use the information collected to better serve you and advance our mission:

• To Personalise Your Experience: To deliver content and offerings that are most relevant to your interests.
• To Improve Our Website: To enhance site functionality and user experience.
• To Process Inquiries: To respond quickly and efficiently to your service requests, queries, and correspondence.
• To Seek Feedback: To ask for ratings or reviews regarding our initiatives and commitment.
• To Communicate Our Mission: To send you updates regarding Community Chest initiatives, events, and Impact Partners. You can opt out of our mailing list at any time.

3. Data Security and Disclosure (POPIA Compliance)

The security of your personal information is extremely important to us.

• Protection: Your personal information is kept behind secured networks and is only accessible by a limited number of persons required to keep the information confidential. We use Secure Socket Layer (SSL) technology to encrypt the data you supply.
• No Selling or Sharing: We will not sell, share, or rent your Personal Information to any third party or use your email address or phone number for unsolicited contact.
• Third-Party Disclosure: We only transfer information to trusted partners (such as website hosting partners or payment processors) who assist us in operating our Site and agree to keep this information confidential. We may also release information if required to comply with the law.

4. Cookies and Tracking

We use cookies to enhance your experience, monitor site traffic, and support our mission.

• What are Cookies? Cookies are small files transferred to your computer’s hard drive via your web browser that enable our systems to recognize your browser and remember certain information (like your preferences).
• Our Use of Cookies: We use cookies to save your preferences and compile aggregate data about site traffic and interaction. We also use remarketing cookies (via vendors like Google Adwords and Facebook) to display relevant ads based on your past site visits. These cookies do not identify you personally.
• Managing Cookies: You can choose to have your computer warn you each time a cookie is sent, or you can turn off all cookies in your browser settings. However, disabling cookies may affect certain portions of the site's functionality.

5. Your Rights and Contact Information

• Age of Consent: By using this site, you confirm you are at least the age of majority in your place of residence.
• Changes to Policy: We reserve the right to modify this policy at any time, with changes taking effect immediately upon posting.

Questions or Contact Information: If you would like to access, correct, amend, or delete any personal information we have about you, or register a complaint, please contact our Privacy Compliance Officer:

Email: info@communitychest.co.za